Providing Training That Sticks

More resources

 

Clients past & present
  • Allstate Insurance
  • Catawba Valley
    Medical Center
  • City of Charlotte
  • NC Community
    College System
  • US Army / US Navy
  • Pricewaterhouse Coopers
 

Marcia Jackson

 

Marcia L. Jackson, president and owner of Training Resources for 18 years, is a management consultant and organizational development specialist focused on developing productive teams, enhancing individual performance and cultivating working relationships in both large and small service organizations.

She provides presenters and trainers with tools, skills and the hands-on experience to engage their audiences and enhance learning retention.   

She is recognized by clients for bringing energy, excitement and insight to the learning environment, while solving human capital challenges.  

Specialties

  • Management Development… Leadership Development
  • Train-the-Trainer… Accelerated/Adult Learning
  • Instructional Design… Needs Analysis
  • Customer/Employee Satisfaction Surveys… Quality Customer Service
  • Big Five/ NEO Personality Inventory… 360 Feedback …Targeted Coaching
  • Employee Engagements… Team Building
  • Behavioral Descriptive Interviewing

Education and Certifications

  • BA in Sociology/Social Work - Miami University
  • Training Associate - Bowperson Publishing and Training (BPT)
  • Accelerated Learning Master Practitioner Certificate - BPT
  • Organizational Development Certificate - UNC- Charlotte
  • Certificate in Training and Development - University of Oklahoma
  • Certified Big Five Consultant (Five Factor Model/NEO/Big Five), CentACS
  • Certified Trainer, Interactive Instructional Design - BPT 
  • Certified Skilled Facilitator – Roger Schwarz
  • Certified Generational Insights – Marston Communications
  • Certified Trainer, Blessing-White’s Managing Personal Growth, a career development program
  • Certified Trainer, Ziglar Corporation’s Strategies for Success, Selling, and Customer Service
  • ASTD National Trainer – The Training Certificate Program

Board Service and Professional Affiliations

  • American Society for Training and Development (ASTD), Charlotte Area Chapter, 5 years on board. 16 year member.
  • Women Business Owners (NAWBO), 4 years on board. 18 year member.
  • National Speakers Association/Charlotte, 3 years on board. 11 year member.
  • Carolinas Organizational Development Network (CODNET), 8 year member.
  • Jefferson Park Neighborhood Association, 15 year member.

Key Projects Include

  • Preventing Death by Lecture™ and Preventing Death by PowerPoint™: Designed workshop and materials for a licensed train-the-trainer curriculum that provides tools and ideas to make presentations engaging as well as educational.
  • Creating Satisfied Customers by Engaging Employees: Collaborated with local government management team to significantly raise customer and employee satisfaction scores.  Designed surveys, and conducted focus groups, 360 feedbacks, training and interventions aimed at helping employees see the bigger picture and feel a valued part of the team.
  • Refocusing Leaders on Organizational Goals: Coached executives within a small growing company to transition to a strategic leadership model, eliminating departmental silos and promoting joint responsibility for company goals and results.
  • Creating a Culture of Customer Service Excellence: Developed and delivered intense experiential customer service training for personnel of an upscale adult daycare facility. This customized training based on the Ritz Carlton model, elicited new attitudes and behaviors that raised the bar for customer service. 
  • Facilitating Crucial Conversations: Provided intervention techniques to resolve conflict and transform a toxic work environment into a productive place where employees communicated openly, shared duties and found joy in their work and each other.